Troubleshoot wireless problems for HP Officejet Pro 8000 Wireless Printer

HP Officejet Pro 8000 Wireless Printer,A wireless connection is a network connection where the printer is not physically connected with a cable to the computers on the network.

If the HP Officejet Pro 8000 Wireless Printer is unable to communicate/print with the network after completing the wireless setup and software installation, perform one or more of the following tasks in the order shown below.

1. Basic wireless troubleshooting
2. Advanced wireless troubleshooting

Perform the following steps in the order presented.

NOTE: If this is the first time you are setting up the wireless connection, and you are using the included software, make sure that the USB cable is connected to the device and the computer.

Step 1 – Make sure the wireless (802.11) light is turned on If the blue light near the HP device’s wireless button is not lit, the wireless capabilities might not have been turned on. To turn on wireless, press and hold the Wireless button for three seconds.

NOTE: If your HP device supports Ethernet networking, make sure that an
Ethernet cable has not been connected to the device. Connecting an Ethernet cable turns off the HP Officejet Pro 8000′s wireless capabilities.

Step 2 – Restart components of the wireless network Turn off the router and the HP Officejet Pro 8000, and then turn them back on in this order: router first and then the HP device. If you still are unable to connect, turn off the router, HP device, and your computer. Sometimes, turning off the power and then turning it back on will recover a network communication issue.
Step 3 – Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, press the Wireless button. If a problem is detected, the printed test report will include recommendations that might help solve the problem.

If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect to your HP Officejet Pro 8000 to the wireless network, try the following suggestions in the order presented:

1. Make sure your computer is connected to your network
2. Make sure that the HP Officejet Pro 8000 printer is connected to your network
3. Check to see if the firewall software is blocking communication
4. Make sure the HP Officejet Pro 8000 is online and ready
5. Your wireless router is using a hidden SSID
6. Make sure the wireless version of the HP Officejet Pro 8000 is set as the default printer driver (Windows only)
7. Make sure the HP Network Devices Support service is running (Windows only)
8. Add hardware addresses to a wireless access point (WAP)

To check a wired (Ethernet) connection
▲ Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer.

NOTE: Macintosh computers do not have indicator lights. To check the
Ethernet connection on a Macintosh computer, click System Preferences in
the Dock, and then click Network. If the Ethernet connection is working
correctly, Built-in Ethernet appears in the list of connections, along with the IP
address and other status information. If Built-in Ethernet does not appear in
the list, there might be a problem with the router, the Ethernet cable, or your
computer. For more information, click the Help button in the window.

To check a wireless connection
1. Make sure that your computer’s wireless has been turned on. (For more information, see the documentation that came with your computer.)
2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your network. Windows

• a. Click Start, click Control Panel, point to Network Connections, and then click View Network Status and Tasks.
  Or
  Click Start, select Settings, click Control Panel, double-click Network
  Connections, click the View menu, and then select Details.
  Leave the network dialog box open while you continue to the next step.
• Disconnect the power cord from the wireless router. The connection status of your computer should change to Not Connected.
• Reconnect the power cord to the wireless router. The connection status should change to Connected.

Mac OS X
▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to.

NOTE: For more detailed information about your AirPort connection, click
System Preferences in the Dock, and then click Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the
list of connections. For more information, click the Help button in the window.

If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer.
If you are able to access the Internet and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html?jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only available in English.)

If your device is not connected to the same network as your computer, you will not be able to use the HP device over the network. Follow the steps described in this section to find out if your device is actively connected to the correct network.
Make sure the HP device is on the network

1. If the HP device supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the device. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled.
2. If the HP device is connected to a wireless network, print the device’s Wireless Configuration page.

▲ After the page has been printed, check the Network Status and URL:

Check to see if you can access the embedded Web server (EWS)
▲ After you establish that the computer and the HP device both have active
connections to a network, you can verify if they are on the same network by accessing the device’s embedded Web server (EWS).
To access the EWS

• a. On your computer, open the Web browser you normally use to access the Internet (for example, Internet Explorer or Safari). In the address box, type the URL of the HP device as it was shown on the Network Configuration Page (for example, http://192.168.1.101).
  NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS.
• b. If you can access the EWS, try using the HP device over the network (such as to print) to see if your network setup was successful.
• c. If you cannot access the EWS or are still having problems using the HP device over the network, continue to the next section regarding firewalls.

If you cannot access the EWS and are sure both the computer and HP device have active connections to the same network, the firewall security software might be blocking communication. Temporarily turn off any firewall security software running on your computer and then try to access the EWS again. If you can access the EWS, try using the HP device (for printing).
If you are able to access the EWS and use your HP device with the firewall turned off, you will need to reconfigure your firewall settings to allow the computer and HP device to communicate with each other over the network.
If you are able to access the EWS, but are still unable to use the HP device even with the firewall turned off, try enabling the firewall software to recognize the HP device.

Firewall program icons and document links
	Norton Internet Security (c01536437) (in English)
	McAfee 9.0 (c01540962) (in English)
	BlackICE (c01545724) (in English)
	OutpostPro 6.0 (c01552315) (in English)
	Trend Micro Internet Security Pro (c01539637) (in English)
	ZoneAlarm Security Suite (c01539426) (in English)

If you have the HP software installed, you can check the HP device’s status from your computer to see if the device is paused or offline, preventing you from using it.
To check the HP device’s status, complete the following steps:
Windows

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
   - Or -
   Click Start, click Control Panel, and then double-click Printers.
2. If the printers on your computer are not being displayed in Details view, click the View menu, and then click Details.
3. Do one of the following, depending on the printer status:
   a. If the HP device is Offline, right-click the device, and click Use Printer Online.
   b. If the HP device is Paused, right-click the device, and click Resume Printing.
4. 4. Try using the HP device over the network.

Mac OS X

1. Click System Preferences in the Dock, and then click Print & Fax.
2. Select the HP device, and the click Print Queue.
3. If Jobs Stopped appears in the window that appears, click Start Jobs.

If you can use the HP device after performing the steps above but find that the symptoms persist as you continue to use the device, your firewall might be interfering.
If you still cannot use the HP device over the network, continue to the next section for additional troubleshooting help.

If your wireless router or Apple AirPort Base Station is using a hidden SSID, your HP device will not automatically detect the network.

If you install the software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or connecting to the HP device, make sure the correct version of the printer driver is set as the default.

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
   - Or -
   Click Start, click Control Panel, and then double-click Printers.
2. Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly:
   a. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences.
   b. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark.
3. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer.

NOTE: If there is more than one icon in the folder for the HP device, right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer.

To restart the HP Network Device Support service

1. Delete any print jobs currently in the print queue.
2. On the desktop, right-click My Computer or Computer, and then click Manage.
3. Double-click Services and Applications, and then click Services.
4. Scroll down the list of services, right click HP Network Devices Support, and then click Restart.
5. After the service restarts, try using the HP device over the network again.

If you are able to use the HP device over the network, your network setup was successful.
If you still cannot use the HP device over the network or if you have to periodically perform this step in order to use your device over the network, your firewall might be interfering.
If this still does not work, there might be a problem with your network configuration or router. Contact the person who set up your network or the router manufacturer for help.

MAC filtering is a security feature in which a wireless access point (WAP) is configured with a list of MAC addresses (also called “hardware addresses”) of devices that are allowed to gain access to the network through the WAP. If the WAP does not have the hardware address of a device attempting to access the network, the WAP denies the device access to the network. If the WAP filters MAC addresses, then the device’s
MAC address must be added to the WAP’s list of accepted MAC addresses.

• Print the network configuration page. For more information, see Understand the network configuration or wireless (some models only) status report.
• Open the WAP’s configuration utility, and add the device’s hardware address to the list of accepted MAC addresses.