HP Color LaserJet CM2320 MFP Error Messages
HP Color LaserJet CM2320 MFP Error Messages
HP CM2320MFP Error Messages The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count, if appropriate. When the HP Color LaserJet CM2320 MFP printer is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.
| Control panel message | Description | Recommended action |
|---|---|---|
| 10.0000 Supply Memory Error | A specific print cartridge has an e-label error. ● 10.0000 = black ● 10.0001 = cyan ● 10.0002 = magenta ● 10.0003 = yellow | Remove and reinstall the print cartridge. Turn off and then turn on The HP Color LaserJet CM2320 MFP printer. If the problem is not solved, replace the cartridge. |
| 10.1000 Supply Memory Error | A specific print cartridge has a faulty or missing e-label. | Reinstall the print cartridge. Turn off and then turn on The HP Color LaserJet CM2320 MFP printer. If the problem is not solved, replace the cartridge. |
| 49 Error, Turn off then on | The HP Color LaserJet CM2320 MFP printer has experienced a firmware error. Under most conditions, The HP Color LaserJet CM2320 MFP printer will power cycle automatically | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for The HP Color LaserJet CM2320 MFP printer to initialize. |
| 50.x Fuser Error | The HP Color LaserJet CM2320 MFP printer has experienced an internal hardware error. | 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Plug The HP Color LaserJet CM2320 MFP printer directly into the wall socket. 3. Turn on the power and wait for The HP Color LaserJet CM2320 MFP printer to initialize. |
| 52 Scanner Error | The HP Color LaserJet CM2320 MFP printer has experienced an internal hardware error. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for The HP Color LaserJet CM2320 MFP printer to initialize. If a surge protector is being used, remove it. Plug The HP Color LaserJet CM2320 MFP printer directly into the wall socket. Use the power switch to turn The HP Color LaserJet CM2320 MFP printer on. |
| 57 Fan Error, Turn off then on | The HP Color LaserJet CM2320 MFP printer has experienced a problem with its internal fan. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for The HP Color LaserJet CM2320 MFP printer to initialize. |
| 79 Error Turn off then on | The HP Color LaserJet CM2320 MFP printer has experienced an internal firmware error. Under most conditions, The HP Color LaserJet CM2320 MFP printer will power cycle automatically | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for The HP Color LaserJet CM2320 MFP printer to initialize. If a surge protector is being used, remove it. Plug The HP Color LaserJet CM2320 MFP printer directly into the wall socket. Use the power switch to turn The HP Color LaserJet CM2320 MFP printer on. If a memory DIMM is installed, turn The HP Color LaserJet CM2320 MFP printer off and remove the DIMM. Then turn on The HP Color LaserJet CM2320 MFP printer and see if the problem is resolved. If so, replace the DIMM. |
| ADF door is open | The ADF lid is open or a sensor is malfunctioning. | Make sure that the ADF lid is closed. Remove the ADF and reinstall it. If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for The HP Color LaserJet CM2320 MFP printer to initialize. |
| Canceled copy. Clear document | The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF. | Remove the jammed item. Then, clear the items in the ADF tray and start over. |
| Comm. error [Sender CSID] | A fax communication error occurred between The HP Color LaserJet CM2320 MFP printer and the sender. | Run a fax line test. Allow The HP Color LaserJet CM2320 MFP printer to retry sending the fax. Unplug The HP Color LaserJet CM2320 MFP printer telephone cord from the wall, plug in a telephone, and try making a call. Plug The HP Color LaserJet CM2320 MFP printer phone cord into a jack for another phone line. Try a different phone cord. |
| Device error, press OK | Generic engine error. | This is a warning message only. Job output might be affected. |
| Device is busy. Try again later | The HP Color LaserJet CM2320 MFP printer is currently in use. | Wait for The HP Color LaserJet CM2320 MFP printer to finish the current job. |
| Doc feeder jam | ADF has not been cleared since previous jam. | Clear the jam. |
| Doc feeder jam Clear, Reload | A piece of media is jammed in the ADF tray. | Open the document release door, clear the jam, close the document release door, and reload the paper into the ADF tray. |
| Document feeder mispick. Reload | Media in the ADF tray was not picked up. | Remove the media from the ADF tray, and then reload it. Clean the ADF pickup roller. |
| Door open | The print-cartridge door is open. | Close the print-cartridge door. |
| Engine Comm. Error | The HP Color LaserJet CM2320 MFP printer has experienced an engine communication timeout error. | Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for The HP Color LaserJet CM2320 MFP printer to initialize. If a surge protector is being used, remove it. Plug The HP Color LaserJet CM2320 MFP printer directly into the wall socket. Use the power switch to turn The HP Color LaserJet CM2320 MFP printer on. |
| Engine comm. error | The HP Color LaserJet CM2320 MFP printer experienced a print engine communication error. | Actions that do not require the print engine (such as sending a fax) can still be performed; however, printing is not available. |
| Engine error, press OK | The HP Color LaserJet CM2320 MFP printer experienced a print engine error. | This is a warning message only. Job output might be affected. |
| Fit to Page on flatbed only | The copy reduce/enlarge feature (called “Fit to Page”) applies only to copies made from the flatbed scanner. | Use the flatbed or select another reduction/ enlargement setting. |
| Install black cartridge Install cyan cartridge Install magenta cartridge Install yellow cartridge | One of the color cartridges is not installed with the door closed. | Install the indicated color cartridge. |
| Invalid driver Press OK | You are using the incorrect printer driver. | Select the printer driver that is appropriate for your printer. |
| Invalid entry | Invalid data or response. | Correct the entry. |
| Jam in (area), Open door and clear jam | Paper jam in one of the following areas: drum area, fuser area, duplex feeding area, duplex receiving area, and duplex pickup area. | Clear the jam from the area indicated on The HP Color LaserJet CM2320 MFP printer control panel, and then follow the control panel instructions. |
| Jam in Tray #, Clear jam and then press OK | The HP Color LaserJet CM2320 MFP printer has detected a jam in one of the following areas: tray 1, tray 2, or tray 3. | Clear the jam from the area indicated on The HP Color LaserJet CM2320 MFP printer control panel, and then follow the control panel instructions |
| Load paper | Out of paper in all available trays. | Load paper in trays. |
| Load Tray # <TYPE> <SIZE>, Press OK to use available media | Device is processing job, but a matching tray is empty. | Press OK to use existing available media. |
| Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start | Load a clean blank sheet of paper. Cleaning mode paper prompt. | Press OK to begin the cleaning procedures. |
| Manual duplex Load tray #, Press OK | Manual duplex mode. “#” is the tray number where the first half of the job printed. | Load paper in the correct tray in the correct orientation. |
| Manual feed <SIZE> <TYPE>, Press OK to use available media | Print Manual Feed mode. | Load paper into tray 1. |
| Memory is low Try again later | The HP Color LaserJet CM2320 MFP printer does not have enough memory to start a new job. | Wait until the current job is finished before starting a new job. Turn power off and then on to clear memory. |
| Memory is low. Press OK | The HP Color LaserJet CM2320 MFP printer memory has been almost completely filled. | Allow The HP Color LaserJet CM2320 MFP printer to finish the job, or press Setup to cancel the job. Turn power off and then on to clear memory. |
| Memory low Only 1 copy made Press OK to continue | The HP Color LaserJet CM2320 MFP printer does not have enough memory to complete the collated copy job. | Break the job into smaller jobs that contain fewer pages. Turn power off and then on to clear memory. |
| Misprint, Press OK | Feed delay misprint. | Verify that the media was inserted far enough into the input tray. In tray 2, verify that the paper-length guide is in the correct position for the media size that you are using. Reload paper. |
| Non-HP supply Installed | A new supply has been installed that is not made by HP. This message is appears for several seconds, and then The HP Color LaserJet CM2320 MFP printer returns to the Ready state. | If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs that are required as a result of using non-HP supplies is not covered under HP warranty. |
| Order black cartridge Order cyan cartridge Order magenta cartridge Order yellow cartridge | A color print cartridge is low. | Order the indicated color print cartridge. |
| Print failure Press OK If error repeats turn off then on | The HP Color LaserJet CM2320 MFP printer could not print the current page because of its complexity. | PressSetup to clear the message. Allow The HP Color LaserJet CM2320 MFP printer to finish the job, or press Cancel to cancel the job. |
| Scanner error #, Turn off then on | The HP Color LaserJet CM2320 MFP printer has experienced an error in the scanner sub-assembly area. | wait at least 30 seconds, and then turn on the power and wait for The HP Color LaserJet CM2320 MFP printer to initialize. If a surge protector is being used, remove it. Plug The HP Color LaserJet CM2320 MFP printer directly into the wall socket. Use the power switch to turn The HP Color LaserJet CM2320 MFP printer on. |
| Scanner reserved for PC scan | A computer is using The HP Color LaserJet CM2320 MFP printer to create a scan. | Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel. |
| Scanning error Cannot connect | The HP Color LaserJet CM2320 MFP printer cannot transmit scan information to a computer. | Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again. |
| Settings cleared | The HP Color LaserJet CM2320 MFP printer has cleared job settings. | Re-enter any appropriate job settings. |
| Used black installed alternates with to accept, press OK | A used printer cartridge has been installed or moved. | Press OK to return to the Ready state. |