Cannot Print Properly from the Digital Camera

The following messages may be displayed on a digital camera or digital video camcorder* when images are printed directly from them. Correct the error according to the procedure below.

*Hereafter, a digital still camera and a digital video camcorder are collectively called a camera.

Note

PictBridge and Bubble Jet Direct compatible cameras can be connected to the printer for direct printing.

Error messages displayed on the camera compatible with Canon PictBridge or Canon Bubble Jet Direct are described below. Error messages and button operation may be different depending on the type of your camera.

If your camera is ready for PictBridge other than Canon PictBridge and you do not know how to recover an error from the camera, check the flashing pattern of the POWER lamp on the printer.

See The POWER Lamp Flashes Orange

If the connected camera does not support PictBridge or Bubble Jet Direct, the POWER lamp on the printer flashes nine times. If this happens, disconnect the connection cable and press the RESUME/CANCEL button.

If the operation time or data transmission time is too long when the camera is connected to this printer, a communication time error may occur and no more images can be printed. If this error occurs, disconnect the camera connection cable, press the RESUME/CANCEL button and then connect the cable once again. They will automatically turn on. If not, turn it on.
If this error persists, select another photo and check whether it can be printed normally.

If the print is faint or uneven, the Print Head Nozzles may be clogged.

See When Printing Becomes Faint or Colors are Incorrect

If paper is curled or the print surface is scratched during printing, check whether the paper in use is proper. If the print surface is scratched even when proper paper is used, move the Paper Thickness Lever (gray) to the left position (Envelope ).

See Printed Surface is Scratched

For more details, also refer to the user's manual for the camera.
If there is a problem with the camera, contact a Canon service representative. For non-Canon cameras, contact a manufacturer of them.

Printer in use

Images are printed from the computer.
Wait until printing ends. The printer automatically starts printing the images from the camera after completing the current printing.

Printer warming up

Wait until warm-up ends. When it is ready, the printer starts printing automatically.

No Paper/ Paper error

Reload paper in the Auto Sheet Feeder of the printer and select Continue*1 in the Error screen on the camera.

Paper Jam

Select Cancel in the Error screen on the camera to cancel the print job. Remove the jammed paper, load new media, and press the RESUME/CANCEL button.

Printer cover open

Close the Print Head Cover.

No Print Head

No Print Head is installed or the Print Head is defective (The POWER lamp on the printer flashes five times).
Install a Print Head according to your setup guide. If a Print Head has already been installed, remove it, and then reinstall it.
If the problem still remains, the Print Head may be defective. Contact a Canon service representative.

Waste tank (waste ink absorber^*2) full

The waste ink absorber is nearly full.
Selecting Continue^*1 in the Error screen on the camera resumes printing. Printing can be continued for a while, but printing cannot be continued when the waste ink absorber becomes full. Canon recommends to contact a Canon service representative as soon as possible.

Ink tank is empty

Printing resumes once the Print Head Cover is closed after an ink tank replacement.
You can continue printing by selecting Continue^*1 in the display on your camera with the ink tank empty. But, it is recommended you replace it with a new one immediately after printing. It may damage the printer if you continue printing with empty ink tanks.

Printer error

The optional battery level is low (The POWER lamp on the printer flashes twelve times).
Follow the procedure below to secure the power supplies.

(1) Turn off the printer.

(2) Connect the supplied Universal AC Adapter or load a charged battery.

(3) Turn on the printer.

An error requiring servicing has occurred (The POWER lamp on the printer flashes alternately orange and green).
Select Cancel in the Error screen on the camera to cancel the print job.
Disconnect the cable connected to the camera, turn off the printer, and unplug the power cord of the printer from the outlet. Leave the printer for a while, plug the power cord of the printer back in the outlet, turn on the printer, and connect the camera to the printer. If the error persists, contact a Canon service representative.

*1 You can press the RESUME/CANCEL button on the printer instead of selecting Continue.

*2 Ink used for cleaning is absorbed in the waste ink absorber placed in the printer. If this error occurs, replacement of the waste ink absorber and maintenance of the printer are required.