Cannot Print to End of Job

 Ensure that the Page Size setting in the printer driver matches the size of the paper loaded in the printer.

First, check the Page Size setting in the application.

Then ensure that the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh matches the size set in the application.

 Check the amount of free space on the hard disk.

You may need to increase the amount of free space on the disk by deleting any unnecessary files.

 Colors are Unclear

 Ensure that the Media Type setting in the printer driver matches the media loaded in the printer.

If you are printing a photograph or an illustration in Windows, also increase the Print Quality on the Main tab. In Macintosh, select Quality & Media from the pop-up menu in the Print dialog box, and then click Printing a top-quality photo or Printing tables and charts.

 If glossy photo paper other than Canon speciality media is used, select Other Photo Paper from Media Type.

It may resolve the problem.
Load one sheet at a time and remove each sheet as soon as it is printed.

 Ensure that the specified ink tank is installed.

 Ensure that there is ink left.

When an ink tank has run out of ink, replace it with a new one.

See When Printing Becomes Faint or Colors are Incorrect

Note

Printed colors may not match screen colors perfectly due to basic differences in the methods used to produce colors. Color control settings and environmental differences can also affect how colors appear on a screen.

 Printing is Blurred/Colors are Wrong

 Ensure that the ink tank is installed properly.

Open the Print Head Cover and press the button of the ink tank and install an ink tank properly.

See Replacing an Ink Tank

 Ensure that the appropriate paper is selected in the printer driver.

Ensure that the paper selected for Media Type in Main tab (Windows) or Print Dialog Box (Macintosh) matches the paper loaded in the printer.

 Print the nozzle check pattern to ensure that ink is ejected properly.

If the nozzle check pattern is not printed correctly, clean the Print Head.

See Printing the Nozzle Check Pattern

If the problem is not resolved after cleaning the Print Head several times, carry out a Deep Cleaning. When you still do not solve it, replace either ink tank. If print quality still remains poor, the Print Head may be worn out. Contact a Canon service representative.

 Ensure that you are printing on the correct side of the media.

You can only print on one side of certain media. Note that printing with front side or back side of the paper misused may cause ink to spread or print in the wrong color.

See Printing Media

 Straight Lines are Misaligned

 Check whether the Paper Thickness Lever (gray) position is correct.

See Printing Media

 Align the Print Head.

(1) Open the Printer Properties dialog box.

See Opening the Printer Properties Dialog Box Directly from the Start Menu

(2) Click the Maintenance tab.

(3) Click Print Head Alignment.

Follow the on-screen instructions.

(1) Open the BJ Printer Utility.

See Opening the BJ Printer Utility

(2) Select Test Print from the pop-up menu and then click Print Head Alignment.

Follow the on-screen instructions.

 In the printer driver settings, select a higher Print Quality setting.

(1) Open the Printer Properties dialog box.

See Opening the Printer Properties Dialog Box from your Application Program

(2) On the Main tab, click High for the Print Quality setting.

(1) Open the Print dialog box.

See Opening the Print Dialog Box

(2) Select Quality & Media from the pop-up menu and then click Detailed Setting.

(3) Drag the Print Quality slide bar to the Fine end.

 Part or the whole of a line and/or an image has not been printed (In Windows XP or Windows 2000)

 On the Main tab, click Print Options , and select Reduce spool data size.

When the Reduce spool data size is set, the print quality may be degraded. Under Scaled Printing, fine lines may not be printed.

 Thin lines may not be printed when printing with the Page Layout Printing or Printing with Binding Margin function. Try making the lines of the document bolder and thicker.

 Printed Paper Curls or Ink Blots

 Use High Resolution Paper or Photo Paper Pro to print images that require a lot of ink (i.e. pictures with intense colors or photographs).

 Ensure that the appropriate paper is selected in the printer driver.

Ensure that the paper selected for the Media Type in Main tab (Windows) or Print Dialog Box (Macintosh) matches the paper loaded in the printer.

 Back of Paper is Smudged

 If the next page prints before the ink is dry, enable the Pause Page printer driver setting.

You can either remove each printed sheet from the Paper Output Slot Cover as soon as it is printed, or enable Pause Page to pause after each sheet has printed.

(1) Ensure that the printer is turned on and open the Printer Properties dialog box.

See Opening the Printer Properties Dialog Box Directly from the Start Menu

(2) Click the Maintenance tab.

(3) Click Custom Settings to open the Custom Setting dialog box.

(4) Drag the Ink Drying Wait Time slide bar, and then click Send.

(5) When a message is displayed, click OK.

(1) Ensure that the printer is turned on and open the BJ Printer Utility.

See Opening the BJ Printer Utility

(2) Select Custom Settings from the pop-up menu.

(3) Drag the Ink Drying Wait Time slide bar, and then click Send.

(4) When a message is displayed, click OK.

 Clean the inside of the printer.

If the inside of the printer is dirty, the printed paper may be smudged. Periodically clean the inside of the printer.

See Cleaning the Inside of the Printer

 You may need to clean the Paper Feed Roller. Follow the procedure below.

(1) Ensure that the printer is turned on.

If paper is loaded in the printer, remove the paper.

(2) Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the button.

The Paper Feed Roller will rotate as it cleans.

(3) Repeat this operation one more time.

(4) Load a stack of plain paper in the printer.

(5) Hold down the RESUME/CANCEL button; when the POWER lamp flashes three times, release the button.

The paper that is loaded in the printer will feed through the printer and be ejected.

 Printed Surface is Scratched

 Ensure that you are using a suitable paper.

 The paper weight must be less than 105 gsm (28 lbs).
If you use non-Canon brand paper heavier than 105 gsm (28 lbs), the Print Head may scratch the printed surface.
Print with the correct paper.
Also see Compatible Media Types, and check the suitable paper for printing.

 The papers must not be curled.
If all four corners or the printing surface of the paper is curled, the paper may become dirty or the paper may not feed properly. Use paper after correcting paper curl as follows.

(1) Face up the printing surface*1, and cover it with a non-printing regular paper to avoid damaging the surface.

(2) Roll up the paper in a direction opposite to paper curl as the figure below.

 

(3) Check the printing paper if paper curl is corrected within approximately 2 to 5 mm*2.
It is recommended to print the curl-corrected paper one sheet at a time.

 

 When printing on thick paper, set the Paper Thickness Lever (gray) to the left.
This widens the gap between the Print Head and the paper. If the paper is scratched even when printing on plain paper, also try this.

 Return the Paper Thickness Lever (gray) to the right position after printing.

 Reduce the Intensity setting in the printer driver and try printing again.

When printing an image with high intensity, especially on plain paper, the paper may absorb too much ink and become wavy. This may cause the printed surface to become scratched.

(1) Open the Printer Properties dialog box.

See Opening the Printer Properties Dialog Box from your Application Program

(2) On the Main tab, select Manual for Color Adjustment , and then click Set.

(3) Drag the Intensity slide bar to adjust the intensity.

(1) Open the Print dialog box.

See Opening the Print Dialog Box

(2) Select Color Options from the pop-up menu.

(3) Drag the Intensity slide bar to set the intensity.

 Ensure that you are printing within the recommended printing area.

See Printing Area

 White Streaks

 Print the nozzle check pattern to check ink output.

If a specific color is not printed in the nozzle check pattern, clean the Print Head.

See Printing the Nozzle Check Pattern

The problem can also be resolved by aligning the Print Head. For details on Print Head Alignment, refer to "Straight Lines are Misaligned".

 Ensure that the appropriate Print Quality is selected in the printer driver.

Set Print Quality in the printer driver setting screen.

(1) Open the Printer Properties dialog box.

See Opening the Printer Properties Dialog Box from your Application Program

(2) On the Main tab, click High for the Print Quality setting.

(1) Open the Print dialog box.

See Opening the Print Dialog Box

(2) Select Quality & Media from the pop-up menu and then click Detailed Setting.

(3) Drag the Print Quality slide bar to the Fine end.

 Colors are Uneven or Streaked

 Increase the Print Quality setting in the printer driver settings.

(1) Open the Printer Properties dialog box.

See Opening the Printer Properties Dialog Box from your Application Program

(2) On the Main tab, click High for the Print Quality setting.

(1) Open the Print dialog box.

See Opening the Print Dialog Box

(2) Select Quality & Media from the pop-up menu and then click Detailed Setting.

(3) Drag the Print Quality slide bar to the Fine end.